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 Lets help you make the best Aircon or Heat Pump decision the first time round. At we will put your mind at ease with our FAQ. 

  • How do I determine the size of the aircon required for my application?

    Unsure? No Stress! - You've got this!

    Room size is dependent on the square meterage of the space.

    You can determine the size of your Aircon, by multiplying ( Adding ) the Length x Width of the room, then multiply ( Add ) this figure by roughly 600 Btu's per m2.

    What on earth are we talking about !!?

    Please see examples below:

    9,000 btu (15 - 18 m2)
    12,000 btu (20 – 25 m2)
    18,000 btu (30 – 35 m2)
    24,000 btu (40 – 45m2)

    *Each size Aircon on the website specifies the square meterage (m2) of the space it caters for.

  • How does delivery work?

    We treat this as one of our top priorities!

    Delivery can take between 2-7 working days dependent on the area you live in and supplier stock holding. Deliveries are between 9:00am-5:00pm. Deliveries will either be done by us in person or alternativley by a 3rd party courier service authorised by Aircons24.

  • What are your warranty terms?

    Warranties differ from brand to brand, however we only stock products that come with a minimum of 3 years warranty to ensure peace of mind and inspire brand confidence.

    Warranties are valid provided that the product is installed by a Certified Installation company authorised by Aircons24. The unit needs to be serviced as per the warranty card guidelines from the manufacturer or supplier.

    Please ensure that once you have purchased your unit that you register your product and the serial bar codes via the applicable supplier product register platform i.e..,

    All other warranties are as stipulated on the website.

  • What is included in the midwall split aircon installation fee?

    What Is Included In An Aircon Installation Fee?

    The cost of the standard back-to-back aircon installation (i.e. indoor unit located on the other side of the wall opposite the outdoor unit) with available plug point.

    The 9,000 btu to 24,000 Btu Professional Installation price is R2,999.

    ( All Installations are done by Fully Qualified and Experienced Technicians )

    The cost of this Installation Includes the following:

    *Up to 3 meters of Copper refrigerant piping with Armorflex.

    *3 meters of 25ml Pvc drain pipe.

    *Communication and Power cable.

    *Outdoor mounting bracket (if required)

    *Installation to a maximum height of 3meters above ground level.

    *Drilling of one hole for piping.

    *Holes will be filled but not painted

    The Installer will quote for all costs in addition to the standard 3 meters back-to-back installation that you have purchased.

    Which will include but are not limited to the following:

    Any required piping and cabling in addition to the piping and cabling referred to above, or electrical connection to the main switchboard.

    Travelling expenses in the event of the installation being out of a 30km radius from where the unit was bought.

    Any other extras, Including but not limited to:

    external isolators and additional electrical work requiredany additional refrigerant piping, insulation, drain pipe and cabletrunking to cover piping.

    *Please note costs of isolators are not included in the installation fee.

    *Isolator switches are a regulation requirement and are not included in the cost of the installation.

    *A qualified electrician must install an isolator at your own cost.

    *He must install the isolator not more than 2 meters from the condenser and within view of the condenser.

    *The cost of this is in addition to the installation cost of the unit and must be paid directly to the electrician.

  • What payment options are available?

    All online payments are processed via PayGate, which offer various options such as credit card, debit card, EFT etc.

  • Can I cancel my order?

    Should you no longer require the product you purchased, you can log a cancellation via email at Please note that this needs to be done on the same day that you placed the order and before the order goes out for delivery the next day.

    To log a return, you can do so by emailing The product you’ve purchased will then be collected from you and a refund (or exchange) can be made once the items are returned to our warehouse and gone through a quality control check to make sure the unit is in re-sellable order, i.e the product is in its original packaging and not damaged.

    *Please note that there is a handling fee for the collection of the unit you are returning.

  • Is it safe to buy Online from Aircons24?

    Safe , Fast and Secure !

    It is absolutley safe because we use PayFast as our transacting platform. PayFast is used by all major online storesthroughout South Africa.

  • Can I return my Online Order?

    Yes of course!


    it is undamaged and unused.

    it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).

    it is not missing any accessories or parts; and you log a return on the Website contact us page or email us within 7 days of delivery to you; and it has not been installed in the case of aircon units.

    If the unit has been installed standard warranty and procedures will apply.

  • What If I Ordered The Wrong Size Unit?

    Oops! These things happen. Dont worry!

    If your installer determines that the size of unit is too small and wont fit the application for which you intend to use it, he will recommend that you exchange it for the correct unit,

    He will then take the unit back and return with the correct unit, so the installation can commence as planned.

    ( Please call us to enquire about the surcharges for the exchange ). We here to help you !